Shipping/Returns
COMPREHENSIVE TRANSPORT SERVICE |
SHIPPING
Delivery times will be 24–48 hours or up to 10 days, depending on availability in the warehouse..
Our catalogue is up to date but in the unlikely event that a product is out of stock or delayed, we will notify you in good time to arrange a replacement or to confirm acceptance of the delivery delay. When your order leaves our warehouses, you will receive an e-mail or a phone call informing you. If you cannot be located at the time of delivery, a notification will be left for you.
The delivery times indicated in each product description are approximate and do not include public holidays.
SHIPPING COSTS
At EMMLER PINTURAS there are no surprises.
If the amount exceeds €200 excluding VAT
- we cover the shipping costs; however, for amounts below this, a transport fee of €7.90 (+ VAT) will be added to the product price.
For the Balearic and Canary Islands, enquire about the price.
Shipping costs are not included; please enquire before making payment .
Shipments are carried out through GCL LOGISTICA , a leading company in parcel delivery.
- Cash on delivery:
Note that this payment method carries a 5% surcharge on the total amount, with a minimum of €5, which must be added to your purchase total and paid to the courier upon delivery.
RETURNS
Products that have been subjected to mishandling or external damage, whether due to misuse or the passage of time, will not be covered by the warranty. There is a 7-day legal period for returning an item, in case you receive an order with any damage, you must notify the carrier and take photos of the damaged material. These photos should be sent to us by email to a info@emmler-pinturas.com , and we will resend the order at no additional cost to the customer.
PRICES
Prices do NOT include Value Added Tax (VAT) at 21%, which will be calculated based on the taxable amount at the bottom of the invoice.
Prices are always valid except in the case of typographical errors.
HOW TO BUY:
To make purchases easily, select one of our categories. A bar with subcategories will appear below, so click on the one you wish to view and browse the catalogue. You will see that each product comes with an image, its description, and the price excluding VAT.
If you wish to place an order, please specify the quantity you want to purchase and click Buy:
1.- Select the quantity
2.- Buy
3.- Place order
4.- Register as a customer (if not done previously) in order to continue with the purchase.
5.- Once you are a customer of emmler-pinturas.com you will only need to follow the steps until the order is complete.
HOW TO PAY:
When you are asked for your payment method, you can only proceed with the payment once stock is confirmed and the invoice is sent to you by email. Payments can be made securely via credit card, bank transfer, or cash on delivery.
From the date the order is placed, it will be delivered in approximately 10 working days (unless no delivery date is provided when placing the order). Our catalogue is up to date, but in the unlikely event that a product is out of stock or delayed, you will be notified in good time to arrange for a replacement or confirm acceptance of the delivery delay.
EMMLER PINTURAS is a trading brand responsible for the products and the terms of sale offered to our customers.
If you have any questions or need further clarification, please feel free to contact us. Tel. 647 16 20 24 during continuous hours from 9:00 am to 7:00 pmor you can send an e-mail to info@emmler-pinturas.com
DISTRIBUTORS
If you own a shop or are a professional in the sector, you can become a distributor of our products.
Send us an email with your company details so we can register you. Once your registration is complete, we will contact you as soon as possible to inform you of the terms and confirm your approval as a distributor customer. Contact us if you would like more information office 647 07 07 97 - warehouse 950 344 038 available during continuous hours from 9:00 am to 7:00 pm or send us an e-mail at info@emmler-pinturas.com